Monstera — Support
Contact support
Email f.bianco.dev@gmail.com. Include your device model, iOS version, Monstera version and what happened. For purchase issues, include the product and approximate purchase date and time. Never send passwords, card details or verification codes.
Getting started
Add a plant from the catalog or identify it from a photo. Organize plants by room, record care and observations, and enable reminders. Identification and Plant Doctor require internet access and use credits. The manual catalog is available without sharing photos with AI services.
Monstera Pro and credits
Monstera offers a free plan, monthly and yearly Pro subscriptions, and separate 10, 30 or 80 credit packs. No lifetime plan is offered.
Pro includes unlimited plants, all themes and 30 AI credits per calendar month, with recurring credits rolling over up to 40. Purchased pack credits do not expire and are outside this cap. Packs do not activate Pro. Your price, duration and any eligible free trial are shown before purchase; Apple’s confirmation displays the applicable terms.
Missing purchase or balance
- Check your internet connection and sign in to Monstera with the account used for the purchase.
- For a subscription, use Restore Purchases on the plan screen with the Apple Account that purchased it.
- Purchased credits are stored in your Monstera account wallet. Sign in to that same account and reopen the app to refresh the balance and retry pending deliveries. Apple purchase restoration does not recreate credits already spent.
- If the issue persists, contact us before purchasing again.
Manage or cancel a subscription
Open iOS Settings → Apple Account → Subscriptions → Monstera. Subscriptions renew automatically unless cancelled. Cancel at least 24 hours before the current period ends, including any trial, to avoid renewal. Uninstalling the app or deleting your Monstera account does not cancel a subscription.
Apple handles refund requests at reportaproblem.apple.com.
Photo analysis and connection issues
Use clear, well-lit plant photos. AI results can be inaccurate: verify suggestions before acting, and do not use the app to decide whether a plant is safe to eat. If credits were deducted without a result, contact us with the approximate date and time. You do not need to share your photos to request help with your balance.
Account and privacy
Disable analytics or revoke AI sharing consent in Settings → Data and privacy. Account deletion is available in Settings → Account → Delete account. Preserve anything you need first: the backend account and its wallet are removed. Local and iCloud data are managed separately. See the Privacy Policy for details.
Last updated: September 6, 2026