Planoma Support

Welcome to Planoma support! We’re here to help you get the most out of your habit tracking experience.

🚀 Getting Started

First Steps

  • Download Planoma from the App Store
  • Create your first habit by tapping the + button
  • Set your goal (daily, weekly, or custom frequency)
  • Start tracking your progress

Basic Features

  • ✅ Daily Check-ins: Tap to mark habits complete
  • 📊 Progress Tracking: View your streak and statistics
  • 🏠 Widgets: Add home screen widgets for quick access
  • ☁️ iCloud Sync: Keep data synced across devices (Premium)

📱 Using Planoma

Adding Habits

  1. Tap the + button on the main screen
  2. Choose a habit name and icon
  3. Set your frequency (daily, weekly, etc.)
  4. Set your goal (number of times per period)
  5. Tap Save

Widget Setup

  1. Long press on your home screen
  2. Tap the + icon in the top corner
  3. Search for “Planoma”
  4. Choose your preferred widget size
  5. Add to your home screen

Premium Features

Upgrade to Planoma Pro to unlock:

  • 🔄 Unlimited habits
  • 📈 Advanced analytics
  • ☁️ iCloud synchronization
  • 🎨 Premium themes
  • 📤 Data export

🛠 Troubleshooting

Common Issues

Q: My data isn’t syncing between devices A: Make sure you’re signed into iCloud on both devices and have Planoma Pro subscription active.

Q: Widgets aren’t updating A: Try removing and re-adding the widget, or restart your device.

Q: I can’t find my habits A: Check if you have any filters applied, or try refreshing by pulling down on the habit list.

Q: The app crashes on startup A: Try force-closing and reopening the app. If the issue persists, restart your device.

Data & Privacy

Q: Is my data safe? A: Yes! Your habit data is stored locally on your device and optionally synced through your private iCloud account.

Q: Can I export my data? A: Yes, Planoma Pro users can export their data in CSV format from the Settings menu.

Q: Do you track my personal information? A: We don’t track personal information. We only collect anonymous usage analytics to improve the app.

💰 Subscription & Billing

Planoma Pro

  • Monthly: $4.99/month
  • Annual: $29.99/year (save 50%)
  • Lifetime: $59.99 (one-time purchase)

Managing Subscription

To manage your Planoma Pro subscription:

  1. Open Settings on your iPhone
  2. Tap your Apple ID at the top
  3. Select Subscriptions
  4. Find Planoma in the list
  5. Manage or cancel as needed

Refunds

Refund requests are handled by Apple. To request a refund:

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your Planoma purchase
  4. Select “Request a refund”

🆘 Contact Support

Before Contacting Us

  1. Check this support page for answers
  2. Try restarting the app
  3. Make sure you have the latest version

Get In Touch

  • Email: f@fbianco.cc
  • Response Time: Usually within 24 hours
  • Include:
    • Your device model and iOS version
    • Description of the issue
    • Screenshots if helpful

Feature Requests

We love hearing your ideas! Send feature requests to f@fbianco.cc with “Feature Request” in the subject line.

📚 Resources

Tips for Success

  • Start small: Begin with 2-3 habits rather than trying to change everything at once
  • Be consistent: It’s better to do a little every day than a lot occasionally
  • Use reminders: Set up notifications to help you remember
  • Track progress: Use the analytics to see your improvement over time

Community

  • Follow us on Twitter @planoma_app for updates
  • Share your success stories with #PlanomaProgress

Need more help? Don’t hesitate to reach out at f@fbianco.cc - we’re here to help you succeed with your habits!

Last updated: August 2024